top of page

Refund Policy

Effective From: 05-03-2021

Last Revision: 05-03-2021

PLEASE READ THIS REFUND POLICY CAREFULLY. BY USING THIS WEBSITE OR ORDERING PRODUCTS FROM THIS WEBSITE YOU AGREE TO BE BOUND BY ALL OF THE TERMS AND CONDITIONS OF THIS AGREEMENT.

Spitex Exports (“we,” “our,” or “us”) is committed to protecting your commercial interest. This Refund Policy explains when and how your refund will be processed.

Returns

Our policy lasts 15 days or till the time Sales Order is issued whichever is earlier. Once Sales order is issued or on expiry of 15 days from the date of making the payment whichever is earlier order cannot be cancelled and amount will not be refunded. All order placed with us are governed by International Commercial Terms also known as Incoterms as governed by International Trade Administrator and as per applicable laws of Republic of India.

All our products are inspected, approved, and then dispatched. If lab analysis report is required for quality control, then buyer is to inform the same at time of placing an order and buyer must define the parameters and methodology for testing and buyer will bear the extra cost for lab test and samples.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Buyers are responsible for obtaining necessary clearance from appropriate authorities and are liable to pay Import duties as levied by importing country. Buyers are also responsible for arranging local transportation from the port of discharge to their place of business or warehouse.

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

Refunds if Approved

At the time of dispatching your consignment if we found any issues with product or it’s packaging accordingly buyer will be informed about the issue and if at that time if buyer cancels the order, then refund can be issued post internal approvals.  We will also notify you of the approval or rejection of your refund.

If your refund is approved, then your refund will be processed, and amount will be wire transferred to your bank account as provided by you via SWIFT system within 15 days from the date of refund approvals or a credit will automatically be applied to your credit card or original method of payment minus the bank charges if any levied.

In case of loss or damages to the consignment during transit buyer is responsible to file a claim with Insurance company within stipulated time along with all the proof of loss or damage as specified in Insurance policy or as demanded by the appropriate Insurance company.

Late or missing refunds

If you have not received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted. If you have done all of this and you still have not received your refund yet, please contact us at info@spitexexports.com

Order Modification

Once Sales Order is issued quantity cannot be reduced. If buyer want to modify the order and increase the quantity that will be allowed accordingly final shipping timelines will be impacted and same will be informed to the buyer along with the extra charges that will be apply for product, shipping, and custom clearance charges.

Shipping

Once the Consignment is shipped and FOB is done from our end the consignment cannot be returned.

If the consignment is returned to us due to any reason, then buyer will be responsible for paying for shipping costs for returning the consignment along with all the local charges as levied by the Authorities. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping and any other ancillary charges including charges paid to local authorities and local carriage will be deducted from your refund.

If you are shipping an item over $75, buyer should consider either Commercial Shipping or through Air Cargo or a Reputed Courier service. In case if buyer chooses to send the consignment back to us via regular commercial shipping method, then buyer is responsible to provide us Original Bill of Lading in case of ship or original Air Way Bill in case of Air cargo in order to take the possession of the consignment on buyer’s behalf. Buyer is also responsible to take transit insurance from a reputed Insurance company for the entire declared value as per Invoice Packing List. We do not guarantee that we will receive your returned item.

Contact Us

Don't hesitate to contact us if you have any questions.

  • Via Phone Number: +91-853-000-2361

bottom of page